These general conditions of sale govern the sale of products marketed by Tenuta Martinelli Società Agricola Srl, with registered office in Via Cave 1 – 25050 Provaglio d’Iseo (Bs) Italy.
In compliance with the laws in force regarding the purchase of wines and spirits, Tenuta Martinelli sells to users who have already reached the age of 18. The conditions of sale applicable to each purchase order are those in force on the date of the order. At the moment, the Online Sale service is only available in the Italian territory.
How to buy
To make an order, you need to enter the product sheet you want to purchase, select the quantity and any configuration. Once all the fields have been selected, you can add the selection to the cart. The minimum quantity for each reference is 6 bottles, with the exception of gift boxes.
Once the correctness of the selected products has been verified, by clicking on the “Proceed to checkout” button it will be possible to specify the billing information and then the shipping address. Once the Order Confirmation has been reached, it is necessary to indicate the chosen payment method. The prices of the products offered are all VAT and shipping included.
Terms of payment
The goods are delivered to the buyer using reinforced cardboard boxes, with UPS certification, to ensure the integrity of the product. Shipping costs are included in the sale price. The buyer can choose another type of shipment with communication that must be given to the seller before the conclusion of the purchase contract.
This choice must be explicitly authorized by the seller before the conclusion of the purchase contract. In any case, if the buyer chooses this type of option, the costs will be borne by the buyer and the risk of loss, destruction or deterioration will pass to the buyer with delivery to the Carrier chosen by him. The order is processed in a maximum of 1/2 working days.
Delivery times: 2/4 days from taking charge of the order for deliveries in Italy (including islands). In conjunction with the holidays and in the case of customizations, delivery times may be extended.
Cautions in case of suspected damage to goods
In any case, if there is, for any reason, doubt or suspicion that the goods are damaged, it is hereby represented that the buyer has the right to refuse delivery, or to accept it with reserve (by making a note of this form of acceptance, and the reason for the itself – for example because the package is damaged – to the carrier). It is also advisable to document, with photographs or other similar measures, any damage to the goods or to the packaging or packaging.
In addition to mentioning the refusal or acceptance with reserve, the buyer should immediately contact the seller’s after-sales service.
Right of withdrawal
The online sale of Tenuta Martinelli Società Agricola Srl products is governed by articles 50 – 68 of the Consumer Code (Legislative Decree 6 September 2005, n. 206) as amended by Legislative Decree 21 February 2014, n. 21). This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain refund of the expenses incurred. The customer has the right to cancel his order within 14 (fourteen) days from the date of delivery of the goods.
This right consists of the right to return the purchased goods and the consequent reimbursement of the purchase price and delivery costs (with the exception of additional costs deriving from a delivery different from the standard one).
Within 14 (fourteen) days, the customer can withdraw from the contract without providing any explanation.
Upon receipt of the Returns Acceptance from our Customer Service, the customer has 14 (fourteen) days to return everything. The withdrawal must be communicated by letter with acknowledgment of receipt or certified e-mail to:
Tenuta Martinelli Società Agricola Srl
Via Cave, 1 – 25050 Provaglio d’Iseo – Brescia – Italy
The communication must contain the declaration of wanting to exercise the right of withdrawal, indicating your order number, invoice and customer code, which products must be subject to withdrawal (identifying them with the article code), as well as the bank details on which obtain the bank transfer (IBAN).
According to the law (Law n.185 of 22/05/1999) the return of the goods is subject to the following conditions:
The purchased good must be substantially intact (free from damage or tampering)
The costs for returning the goods are charged to the customer and depend on the courier.
It is recommended, for the customer’s benefit, to prepare the package carefully using suitable packaging (preferably the originals) and for the shipment a courier or other suitable means to allow the traceability of the shipment.
Tenuta Martinelli Società Agricola Srl will refund the customer within 14 days of receiving the notice of withdrawal.
There is no right of withdrawal for subjects with a VAT number.